Returns & Refunds

Returns & Refunds

Returns At Oracle Gifts, we craft each personalized item with intention and care to make it truly meaningful for you or your loved ones. Because our products are custom-made (engraved, printed, or personalized to your specifications), most cannot be returned or exchanged due to "change of mind" once production begins.

  • If you're not satisfied and wish to return an item for any eligible reason, please contact us at support@oraclegifts.com within 30 days of receiving your order.
  • Important: Returned items must be in the same unused condition as received, with all original packaging, tags, and components intact.
  • For non-defective returns (where allowed), the customer is responsible for return shipping costs.
  • Sale, discounted, or final-sale items are non-returnable and cannot be refunded or exchanged.

Damaged, Defective, Incorrect, or Missing Items We're committed to ensuring your gift arrives perfectly. If your order arrives damaged, defective, incorrect, or missing:

  • Report it to us within 30 days of delivery by emailing support@oraclegifts.com with photos of the issue and your order number.
  • We'll promptly arrange a replacement (subject to availability) or a full refund at no cost to you.
  • For returns in these cases, we'll provide a prepaid shipping label—we cover the full shipping costs.
  • If tracking shows your order was delivered but the package appears missing, contact your local carrier first to investigate (e.g., porch theft claims), then reach out to us for assistance.

Our support team aims to respond to all inquiries within 12 hours during business hours (Mon–Fri, 9 AM–5 PM EST).

Refunds (If Applicable) Once we receive and inspect your returned item (or confirm the issue for defects), we'll process your refund within 7 business days to your original payment method. Processing times may vary slightly depending on your bank or card issuer.

Reserved Rights Regarding Returns & Refunds We reserve the right to refuse returns or refunds that do not meet our policy conditions, including items that have been used, altered, damaged by the customer, or missing parts. In cases of suspected abuse or fraud, we may handle accordingly to protect our business and customers.

Non-Returnable Items

  • Personalized or custom-made products (unless damaged, defective, or not as described).
  • Sale, clearance, or discounted items (final sale).
  • Any items not returned in original, resellable condition.

At Oracle Gifts, your satisfaction is important to us. We strive to make every experience as seamless and positive as the stories your gifts tell. If you have questions or need help with a return/refund, please email us at support@oraclegifts.com—we're here to assist.

This policy is fair, transparent, and protective for a custom gifts business (reducing unnecessary returns on personalized items while offering strong recourse for quality issues). If your actual practices differ (e.g., you allow exchanges on non-personalized items or have a different window), or if you use a returns app like Return Prime/Loop, let me know for tweaks! You can also link to Shopify's automated returns portal if enabled.